REALM provides a wide range of support services to the retailsector, specifically to six major UK supermarket chains. Our mobile engineering workforce of 150 engineers provides preventative maintenance and reactive emergency callout coverage throughout the UK for the following equipment:

• Refrigerated Cabinets
• Coldstores
• Central Refrigeration Plant
• Ice Makers
• Water Chillers
• Air Conditioning Units
• Heating and Ventilation
• Gas Boilers
• Checkouts
• Bakery and Catering Equipment
• Plumbing and Drainage

This is a demanding customer group where there is a high degree of trade dependency on fully functioning equipment and where more and more stores are opening for longer and longer hours, frequently 24 hours. Service Level Agreements are appropriately demanding and we provide cover 24 hours a day, all year round. This is a very high volume business, where REALM has grown from a new entrant to one of the major players in the UK supermarket maintenance sector in just under five years.

Started as a new venture in 1994, REALM was initially awarded forty stores by our first and major customer, and has since grown to become their major service provider. Following Honeywell’s strategic acquisition of the Lincold Refrigeration businesses in 1997, the service operation from this business was integrated into REALM in November 1998, providing valuable contracts with major supermarket chains in the North.

REALM has just one Operational Centre based in Hemel Hempstead, Hertfordshire, from which all call handling, spares purchasing, administration and invoicing functions are conducted. The centre was established using state of the art service delivery technologies, and utilises a unique combination of an in-house developed software package and the Cognito mobile data network to provide a highly automated, real-time service management system.